General FAQs
100%. It is owned and run by Melbourne/Mornington Peninsula Mum of two, Amelia Kennedy.
Absolutely. You can email or call any time and a member of our team will be happy to assist.
Sure. As a member, you don’t need to list a home. You can just list other things between CBD and Portsea that other members may find valuable for a short term rental such as a car park, the contents of a boat shed, a boat trailer, stand up paddle-board etc. You may even like to make artwork or furniture available for rent by members.
No. the VIP Luxury Benefits are exclusive to members but are only redeemable upon the conditions of the venue set out in the terms and conditions of the casa co-member promotion.
If a member is found to be untrustworthy as assessed and decided by casa co, they and their referring member will be asked to forfeit their membership.
Casa Co can act as the referee for a prospective member who does not have a current member referee. This requires an interview and reviews from other user-generated accommodation platform/s. It is at the discretion of Casa Co to accept the member.
Casa Co charges a flat fee of 7.5% to guests and hosts per booking. This covers marketing, administration, bank fees and 24/7 customer service.
Listed on the pricing for each rental, security deposits are to be paid directly between host and guest at check in and returned by the host within 1 week of check out.
This negates any third party financial fees and allows members to have complete control over any agreed damages/bond returns.
Hosts FAQs
Yes. Caso Co has public liability and cyber security insurance that covers hosts. As with all rental platforms, however, you are strongly advised to obtain renters insurance. For advice on the best short-term renters insurers, please contact enquiry@casaco.com.au or call Amelia on 0403 606 509.
Hosts will receive their full payment including cleaning fee approximately 2 days prior to guest check-in depending on the timeliness of their guests balance payment which is due 5 days prior to check in.
If you have professional photos available (often from a real estate listing) that accurately depicts your home you can upload these. Otherwise Casa Co does require professional images to be taken and uploaded to your listing. Casa Co can provide a professional photographer at a cost to you. Images of lifestyle items for seperate rental eg, surfboard, boat shed etc. do not require professional photography but must comply with image requirements to be uploaded.
Casa Co has 3 options for hosts to list their home. If you have selected ‘members only’ for your listing, non-members can view your listing but can not request a stay until they become a member. If you wish to list your home ‘privately’, it will only be shared with specific parties on a case-by-case basis by Casa Co and not found under ‘search’ results.
Yes, as a self-managed platform, hosts are required to book professional cleaning services to clean the home directly before a guests arrival. This cost is added to the guests’ fees. A list of preferred suppliers including cleaners is provided to all members. Casa Co has a list of property managers we recommend if you would like to have someone else arrange the cleaning, meet&greets and other concierge services for you.
It is ultimately up to the host to decide and communicate with guests if linen and towels will be provided. Given Casa Co is a personalised platform designed to offer its members a ‘home away from home’ we would strongly encourage hosts to provide these essentials. It might be a good idea to have a full set of ‘guest sheets/towels’ that you can use for each booking. Alternatively, you can book a linen service through our preferred suppliers.
As with the provision of sheets, it is at the discretion of the host and what has been discussed between host/guest as to whether they meet their guests upon arrival but we strongly encourage it. If you would prefer a more hands-off approach, we have a list of recommended property managers you can employ to do this and other concierge services for you eg book cleaners.
We encourage hosts to meet guests at the house on arrival and personally show them ‘the ropes’ or hire a property manager to do so. Casa Co can provide you with a list of preferred property managers. We also require hosts to provide guests with a ‘leave behind’ in the form of hard copy, digital copy or video with house instructions. Again, your property manager could assist you with this.
Casa Co uses Stripe to manage all payments. Before your payment is due, Casa Co will contact you for the account details.
Payments are disbursed within 48 hours of receiving the balance from guests.
Guest FAQs
A 50% deposit is required upon booking along with Casa Co’s 7.5% fee. The balance and cleaning fee are payable 5 days prior to check in.
The refundable bond is a separate payment that can be paid directly to your host at check-in and is returned by your host within 1 week of check-out.
The cancellation policy is set by the host, and is listed on their listing. Guests can receive a full refund of their deposit (50% of total booking) minus the 7.5% Casa Co fee, up until the hosts cancellation deadline. You find out more about the different cancellations here.
This is up to the hosts’ discretion.
If government inflicted restrictions prevent you from travelling, the host is obligated to refund any monies received. For other personal reasons, it is at the discretion of your host to do their best to accommodate a change of date or other arrangements.